SiteUptime Frequently Asked Questions

Knowledgebase Home > Sales Knowledgebase Home Search the Knowledgebase Browse by Category [Advanced Search] -- Select Category -- Billing Sales Support     - Advanced Plan     - Free Plan     - Premium Plan View Questions by Category There are no sub categories Sales (Page 1 of 2)     «« |  Prev | 1 | 2 | Next | »» There were 33 questions found in this category: Can I create a custom subject for the alerts I receive? Yes, our Advanced and Premium plans offer this feature. You are able to designate a specific subject for both "down" and "up" alerts. Can I create user accounts with restricted access? yes, our paid accounts allow you to create sub-accounts with restricted access to your primary SiteUptime account. You can allow access to edit, create or delete monitors. Can I display my monitoring reports and statistics via RSS or XML? Yes, you can display your statistics via RSS / XML. This is available in the "My Reports" section of your control panel panel. Click on the "Summary" link for each monitor and the RSS/XML link is at the bottom of the page. Can I get Phone Call alerts to my mobile or land line phone? Yes, we offer both text (SMS) and phone call alerts. Phone call alerts are only available to USA and Canada. Can I get SMS alerts to my mobile phone? Yes, you must have our advanced plan and there is a charge of .20 per SMS alert. You can verify that we support your SMS network by sending yourself a test SMS message. Can I have SMS alerts sent to multiple phone numbers? Yes, you can enter more than one number in the "Add. SMS alert(s)" field with comma (,) like this: 34600564724, 34600564004, 3491561322 Can I publicly display the current uptime status of my monitors on one page? Yes, we offer this feature for Advanced plans. You can get the link in your control panel, under "My Reports". In addition, you may set the order in which your monitors are displayed on this page. Can I set the email alerts I receive to be flagged as high priority? Yes, you can do this in the "profile" section of your account control panel. Can I set the timeout duration that is used to determine a failure? Yes, our Advanced and Premium plans allow you to set the timeout period between 15 and 35 seconds. This value will be used to determine if a faiure occurred. Can I use ping to monitor my server? Ping is an available option for determining if a monitor is active but you must specify within your control panel that you want to monitor your server or web site using ping. This is available only with our Advanced and Premium plans. Can I use your software on my web site? We do not allow other sites to run our software but you may link to any of our pages from your site. Do I need to download or install anything to use SiteUptime? No, all monitoring services work remotely from our servers. All you do is login to your password protected member area to use our service. You will be able to view account history details and have results emailed to you. Do you offer a way to display my uptime on my web site? In addition to the your public reports page, we also offer the ability to add a small icon to your web site which will display your uptime. You can find this in the "edit" section of your control panel for a specific monitor. Do you offer Graphical Reports? Yes, graphical reports are available to our paid users. You may access them from the "My Reports" section of your control panel. Does SiteUptime have an API? Yes, SiteUptime now offers an API (based on REST) for users with an Advanced or Premium account. Our API Documentation contains all the information you need to use the API. How can I contact SiteUptime? Please use our contact form. How do I upgrade my account? Within your account control panel there will be a link labeled "Upgrade". Click on this link and you will be presented with a payment/upgrade form where you can select the upgrades or options you wish to add to your account and submit a payment. How do you define a Service Monitor? A service monitor is defined as any device or service you set up to be monitored. For example if you want to monitor http on your web site, that counts as 1 monitor. If you have 3 service monitors available, you could monitor 3 services on 1 web site, i.e. http, smtp, pop3 OR you could monitor h ... How do you determine if a server or website is "up"? Our system checks the server response code from your website or server. If there is no response, our system will verify the failure using an alternate monitoring location and send an alert. By default, if your server responds with a code of "200", "302", "301" or "403", your monitor is conside ... How far back do you keep monitoring statistics for my account? Detailed statistics for each monitor are kept for 2 months for our Free Plans and for the life of the account for our Premium and Advanced Plans. (Page 1 of 2)     «« |  Prev | 1 | 2 | Next | »»