SiteUptime Frequently Asked Questions

Knowledgebase Home Knowledgebase Home Search the Knowledgebase Browse by Category [Advanced Search] -- Select Category -- Billing Sales Support     - Advanced Plan     - Free Plan     - Premium Plan     - Pro Plan     - Standard Plan System Status Page Advanced Search * Query:   Categories: -- All Categories -- Billing Sales Support     - Advanced Plan     - Free Plan     - Premium Plan     - Pro Plan     - Standard Plan System Status Page   Rated: Show All Ratings Very Unhelpful Unhelpful Helpful Very Helpful Search Results for "page" There were 20 questions found for your query: What services does SiteUptime provide? For an overview of our services, please see our services and comparison pages. Can I use your software on my web site? We do not allow other sites to run our software but you may link to any of our pages from your site. What is Page Content Monitoring? Content Monitoring or Content Matching is a service we offer which will allow you to monitor a word(s) or text on a web page. If the word is not detected to be on the page during monitoring, an al ... Can I publicly display the current uptime status of my monitors on one page? Yes, our paid plans offer this feature. You can get the link in your control panel, under "My Reports". In addition, you may set the order in which your monitors are displayed on this page. Can I display my monitoring reports and statistics via RSS or XML? Yes, you can display your statistics via RSS / XML. This is available in the "My Reports" section of your control panel panel. Click on the "Summary" link for each monitor and the RSS/XML link is ... Does SiteUptime have an API? Yes, SiteUptime now offers an API (based on REST) for users with one of our paid accounts. Our API page contains all the information you need to use the API. Can I have SMS alerts sent to multiple phone numbers? Yes, you can enter more than one number under the Advanced Options button for each monitor. Scroll down to the "Also, send SMS Alerts to:" setting and click Add. Repeat the Add action for multipl ... Will your system follow 301 or 302 redirects? Yes, our system will follow your 301 or 302 redirects and monitor the resulting web page. Do you offer a way to display my uptime on my web site? In addition to the your public reports page, we also offer the ability to add a small icon to your web site which will display your uptime. You can find this in the "edit" section of your control ... How can I integrate my PagerDuty.com account? Please log-in to your PagerDuty.com account and go to Configuration -> Services. For each Service set-up in your account there should be an API key listed. The exception would be if you are using ... Can I setup a custom escalation policy for alerts? Although we do not offer this option directly in your Siteuptime.com account we have partnered with PagerDuty.com to support custom escalation policies. Please see the following for more details: ... Can you monitor slow load times? The way our monitoring works is not exactly like an actual web browser. We don't load all the images and/or dynamic elements (flash movies, etc...) We just send a Head request and/or a Get request ... What is HTTP Authentication Monitoring? HTTP Authentication monitoring allows us to log-in to a secure area of your website and check to ensure the log-in process and resulting landing page are working correctly. You would provide us wi ... Will your monitoring work with web pages that require cookies? Unfortunately our monitoring bot(s) do not work exactly like a web browser does. So they are unable to accept cookies. As such some web pages that require cookies, or try to set them and then pe ... Is SiteUptime having any system issues right now? Please see our public system status page for any current issues: Siteuptime System Status How can I display my uptime reports publicly? The link for your public reports page is listed in your control panel, under "My Reports" --> "Summary". Each monitor will have a unique public statistics page. You may also show a monitor stat ... What IP's do you use for your monitoring locations? The following IP addresses are used by our monitoring locations. If you use a firewall, or need to allow our locations to access your server, please use these IP's. For any failed check, we verif ... Does SiteUptime offer a webhook feature? Yes. Visit our Webhook page for more information on using this feature. How is the average response time measured? The Average Response Time (per day for example) is an average of the individual response times measured during that day. So each time we check your web site (or URL) we record the time it takes ... How do I update my credit card? This will depend on which of our payment processors you are currently using and if you are under our older plans or newer plans. Please log-in to your account with us and got to My Account -> Bill ...