SiteUptime Frequently Asked Questions

Knowledgebase Home Knowledgebase Home Search the Knowledgebase Browse by Category [Advanced Search] -- Select Category -- Billing Sales Support     - Advanced Plan     - Free Plan     - Premium Plan     - Pro Plan     - Standard Plan System Status Page Advanced Search * Query:   Categories: -- All Categories -- Billing Sales Support     - Advanced Plan     - Free Plan     - Premium Plan     - Pro Plan     - Standard Plan System Status Page   Rated: Show All Ratings Very Unhelpful Unhelpful Helpful Very Helpful Search Results for "time" There were 39 questions found for your query: (Page 1 of 2)     «« |  Prev | 1 | 2 | Next | »» What is SiteUptime? SiteUptime provides website monitoring and reporting services. Our services are designed to provide any webmaster or website owner with a fast, effective and automated method for checking the ... What services does SiteUptime provide? For an overview of our services, please see our services and comparison pages. What are the costs for your services? SiteUptime provides a free plan with limited features. In addition, we offer two paid plans with additional features for a small monthly fee. You can compare all of our plans here. Why should I use SiteUptime? Registration is quick and easy and provides immediate access to our basic web site monitoring services and tools. Our web site monitoring service allows you to verify that your web site is active ... Do I need to download or install anything to use SiteUptime? No, all monitoring services work remotely from our servers. All you do is login to your password protected member area to use our service. You will be able to view account history details and have ... Can I get SMS alerts to my mobile phone? Our paid plans allow alerts to be sent via SMS and there is a charge of .20 per SMS alert. You can verify that we support your SMS network by sending yourself a test SMS message. We already have an internal monitoring system, why would we need your system? The Internet is a node/gateway based system. Your internal monitoring may tell you that a device is broken inside your network or even that the outbound gateway is having problems, but it may not ... How can I contact SiteUptime? Please use our contact form. Can I set the timeout duration that is used to determine a failure? Yes, our paid plans allow you to set the timeout period between 15 and 35 seconds. This value will be used to determine if a faiure occurred. Can I publicly display the current uptime status of my monitors on one page? Yes, our paid plans offer this feature. You can get the link in your control panel, under "My Reports". In addition, you may set the order in which your monitors are displayed on this page. Does SiteUptime have an API? Yes, SiteUptime now offers an API (based on REST) for users with one of our paid accounts. Our API page contains all the information you need to use the API. Do you offer a way to display my uptime on my web site? In addition to the your public reports page, we also offer the ability to add a small icon to your web site which will display your uptime. You can find this in the "edit" section of your control ... Can I create user accounts with restricted access? Yes, our paid accounts allow you to create sub-accounts with restricted access to your primary SiteUptime account. You can allow access to edit, create or delete monitors. I made payment but my account is still suspended? Sorry for the delay. Suspended accounts required that we apply the payment manually. This should be done within the next 12 hours and your account will be re-activated automatically. If it is ... How can I downgrade to the free plan? Please log-in to your account and delete the monitors you no longer want to keep. There should be only one left remaining. Then contact [email protected] with your request. We will cancel any ... How can I integrate my PagerDuty.com account? Please log-in to your PagerDuty.com account and go to Configuration -> Services. For each Service set-up in your account there should be an API key listed. The exception would be if you are using ... Can I setup a custom escalation policy for alerts? Although we do not offer this option directly in your Siteuptime.com account we have partnered with PagerDuty.com to support custom escalation policies. Please see the following for more details: ... Can you monitor slow load times? The way our monitoring works is not exactly like an actual web browser. We don't load all the images and/or dynamic elements (flash movies, etc...) We just send a Head request and/or a Get request ... Do you send alerts for each check period? No, sorry for any confusion. We do not send an alert each time we check your website if the website is up. We only send an alert if we receive a failed check. This alerts you to the start of an o ... How can I see response times for each check? Unfortunately we do not keep records for individual response times when our checks are successful. Rather we just record a daily average. However, for any failed check we do record individual resp ... (Page 1 of 2)     «« |  Prev | 1 | 2 | Next | »»