https://www.siteuptime.com/faq en-us https://www.siteuptime.com/faq ActiveKB NX support@siteuptime.com Fri, 01 May 2026 11:24:27 PDT 20 https://www.siteuptime.com/faq/questions.php?questionid=1 SiteUptime provides website monitoring and reporting services. Our services are designed to provide any webmaster or website owner with a fast, effective and automated method for checking the ... David Wed, 17 Jan 2007 10:06:17 PST https://www.siteuptime.com/faq/questions.php?questionid=2 For an overview of our services, please see our services and comparison pages. David Wed, 17 Jan 2007 10:55:10 PST https://www.siteuptime.com/faq/questions.php?questionid=3 SiteUptime provides a free plan with limited features. In addition, we offer two paid plans with additional features for a small monthly fee. You can compare all of our plans here. David Wed, 17 Jan 2007 10:56:01 PST https://www.siteuptime.com/faq/questions.php?questionid=4 Registration is quick and easy and provides immediate access to our basic web site monitoring services and tools. Our web site monitoring service allows you to verify that your web site is active ... David Wed, 17 Jan 2007 10:58:04 PST https://www.siteuptime.com/faq/questions.php?questionid=5 We do not allow other sites to run our software but you may link to any of our pages from your site. David Wed, 17 Jan 2007 10:58:34 PST https://www.siteuptime.com/faq/questions.php?questionid=6 No, all monitoring services work remotely from our servers. All you do is login to your password protected member area to use our service. You will be able to view account history details and have ... David Wed, 17 Jan 2007 10:58:59 PST https://www.siteuptime.com/faq/questions.php?questionid=7 What protocols do you support? Our free plan supports: HTTP FTP POP3 SMTP In addition, our paid plans allow yo ... David Wed, 17 Jan 2007 10:59:50 PST https://www.siteuptime.com/faq/questions.php?questionid=8 Our paid plans allow alerts to be sent via SMS and there is a charge of .20 per SMS alert. You can verify that we support your SMS network by sending yourself a test SMS message. David Wed, 17 Jan 2007 11:00:56 PST https://www.siteuptime.com/faq/questions.php?questionid=9 The Internet is a node/gateway based system. Your internal monitoring may tell you that a device is broken inside your network or even that the outbound gateway is having problems, but it may not ... David Wed, 17 Jan 2007 11:01:19 PST https://www.siteuptime.com/faq/questions.php?questionid=10 Please use our contact form. David Wed, 17 Jan 2007 11:01:48 PST https://www.siteuptime.com/faq/questions.php?questionid=11 Our monitoring plans come with the following monitors: Free Plan: 1 Monitor Standard Plan: 3 monitors Pro Plan: 6 Monitors In addition, you may purchase additional monitors for $2 per ... David Wed, 17 Jan 2007 11:02:18 PST https://www.siteuptime.com/faq/questions.php?questionid=13 Our system checks the server response code from your website or server. If there is no response, our system will verify the failure using an alternate monitoring location and send an alert. By ... David Wed, 17 Jan 2007 11:03:37 PST https://www.siteuptime.com/faq/questions.php?questionid=14 Detailed statistics for each monitor are kept for 2 months for our free plans and for the life of the account for our paid plans. David Wed, 17 Jan 2007 11:04:10 PST https://www.siteuptime.com/faq/questions.php?questionid=18 Yes, we offer 2 minute monitoring intervals on our Standard and Pro plans. David Wed, 17 Jan 2007 11:08:10 PST https://www.siteuptime.com/faq/questions.php?questionid=24 Content Monitoring or Content Matching is a service we offer which will allow you to monitor a word(s) or text on a web page. If the word is not detected to be on the page during monitoring, an al ... David Sun, 21 Jan 2007 09:34:31 PST https://www.siteuptime.com/faq/questions.php?questionid=25 Yes, our paid plans offer this feature. You are able to designate a specific subject for both "down" and "up" alerts. David Sun, 21 Jan 2007 09:36:27 PST https://www.siteuptime.com/faq/questions.php?questionid=26 Ping is an available option for determining if a monitor is active but you must specify within your control panel that you want to monitor your server or web site using ping. This is available onl ... David Sun, 21 Jan 2007 09:41:40 PST https://www.siteuptime.com/faq/questions.php?questionid=27 Yes, our paid plans allow you to set the timeout period between 15 and 35 seconds. This value will be used to determine if a faiure occurred. David Sun, 21 Jan 2007 14:23:56 PST https://www.siteuptime.com/faq/questions.php?questionid=30 We have monitoring locations in the following geographical locations: San Francisco, USA Dallas, USA New York, USA Toronto, Canada London, United Kingdom Fra ... David Sun, 21 Jan 2007 14:41:22 PST https://www.siteuptime.com/faq/questions.php?questionid=31 A service monitor is defined as any device or service you set up to be monitored. For example if you want to monitor http on your web site, that counts as 1 monitor. If you have 3 service monitors ... David Mon, 29 Jan 2007 16:25:24 PST https://www.siteuptime.com/faq/questions.php?questionid=32 Within your account control panel there will be a link labeled "Upgrade". Click on this link and you will be presented with a payment/upgrade form where you can select the upgrades or options you ... David Tue, 30 Jan 2007 17:47:38 PST https://www.siteuptime.com/faq/questions.php?questionid=34 If you have one of our paid plans, you can have alerts sent to your mobile phone via SMS. You can enter your mobile number in the "My Profile" section of your account control panel. David Tue, 30 Jan 2007 17:52:10 PST https://www.siteuptime.com/faq/questions.php?questionid=35 Yes, you can do this in the "profile" section of your account control panel. David Thu, 01 Feb 2007 08:43:17 PST https://www.siteuptime.com/faq/questions.php?questionid=36 Yes, our paid plans offer this feature. You can get the link in your control panel, under "My Reports". In addition, you may set the order in which your monitors are displayed on this page. David Tue, 06 Feb 2007 08:54:17 PST https://www.siteuptime.com/faq/questions.php?questionid=37 Yes, you can display your statistics via RSS / XML. This is available in the "My Reports" section of your control panel panel. Click on the "Summary" link for each monitor and the RSS/XML link is ... David Tue, 06 Feb 2007 09:18:41 PST https://www.siteuptime.com/faq/questions.php?questionid=41 This error means that the connection to your web site or server was actively denied. This usually results when a web site or server is protected by a firewall or the server reaches its connectio ... David Sun, 25 Feb 2007 14:01:35 PST https://www.siteuptime.com/faq/questions.php?questionid=42 This error means that the TCP packets have no route (path) between our monitoring location and your server or web site. There are many intermediate networks through which TCP packets pass before ... David Sun, 25 Feb 2007 14:05:34 PST https://www.siteuptime.com/faq/questions.php?questionid=48 Yes, SiteUptime now offers an API (based on REST) for users with one of our paid accounts. Our API page contains all the information you need to use the API. David Thu, 06 Sep 2007 11:17:10 PDT https://www.siteuptime.com/faq/questions.php?questionid=49 Yes, you can enter more than one number under the Advanced Options button for each monitor. Scroll down to the "Also, send SMS Alerts to:" setting and click Add. Repeat the Add action for multipl ... David Tue, 30 Oct 2007 05:31:25 PDT https://www.siteuptime.com/faq/questions.php?questionid=53 Yes, graphical reports are available to our paid users. You may access them from the "My Reports" section of your control panel. David Wed, 13 Feb 2008 07:31:59 PST https://www.siteuptime.com/faq/questions.php?questionid=54 Yes, our system will follow your 301 or 302 redirects and monitor the resulting web page. David Wed, 13 Feb 2008 07:38:43 PST https://www.siteuptime.com/faq/questions.php?questionid=56 In addition to the your public reports page, we also offer the ability to add a small icon to your web site which will display your uptime. You can find this in the "edit" section of your control ... David Thu, 14 Feb 2008 12:47:27 PST https://www.siteuptime.com/faq/questions.php?questionid=57 Yes, our paid accounts allow you to create sub-accounts with restricted access to your primary SiteUptime account. You can allow access to edit, create or delete monitors. David Mon, 07 Apr 2008 20:23:59 PDT https://www.siteuptime.com/faq/questions.php?questionid=69 Yes, we offer both text (SMS) and phone call alerts to mobile phones. Phone call alerts are only available to USA and Canada. Unfortunately we do not have an option to send a phone call alert to a ... David Mon, 28 Jan 2013 08:30:35 PST https://www.siteuptime.com/faq/questions.php?questionid=74 Sorry for the delay. Suspended accounts required that we apply the payment manually. This should be done within the next 12 hours and your account will be re-activated automatically. If it is ... David Wed, 19 Mar 2014 17:02:02 PDT https://www.siteuptime.com/faq/questions.php?questionid=75 Our email monitoring does not send an email or receive a test email from your mail server. With both our SMTP and POP mail server monitoring basically our monitoring server connects to the specifi ... David Wed, 19 Mar 2014 17:14:03 PDT https://www.siteuptime.com/faq/questions.php?questionid=76 In your Control Panel, from the service drop down menu choose dns (53). For the host name enter the name of your dns server. For example enter ns1.mywebhost.com where ns1.mywebhost.com is one of t ... David Wed, 19 Mar 2014 17:18:26 PDT https://www.siteuptime.com/faq/questions.php?questionid=77 Yes. Click My Monitors -> Edit and then check the box "Do traceroute after failure". Once this is enabled we will perform a trace route from our monitoring server to your website/server for any f ... David Wed, 19 Mar 2014 17:23:01 PDT https://www.siteuptime.com/faq/questions.php?questionid=78 Please log-in to your account and delete the monitors you no longer want to keep. There should be only one left remaining. Then contact support@siteuptime.com with your request. We will cancel any ... David Mon, 24 Mar 2014 07:26:21 PDT https://www.siteuptime.com/faq/questions.php?questionid=79 No, we only allow one free plan per person or company. Any violations of this will result in deletion of all accounts without warning. To monitor multiple websites we require a paid account. David Mon, 24 Mar 2014 07:27:01 PDT https://www.siteuptime.com/faq/questions.php?questionid=80 Please log-in to your PagerDuty.com account and go to Configuration -> Services. For each Service set-up in your account there should be an API key listed. The exception would be if you are using ... David Mon, 14 Apr 2014 11:08:08 PDT https://www.siteuptime.com/faq/questions.php?questionid=81 Although we do not offer this option directly in your Siteuptime.com account we have partnered with PagerDuty.com to support custom escalation policies. Please see the following for more details: ... David Mon, 21 Apr 2014 20:23:37 PDT https://www.siteuptime.com/faq/questions.php?questionid=82 The way our monitoring works is not exactly like an actual web browser. We don't load all the images and/or dynamic elements (flash movies, etc...) We just send a Head request and/or a Get request ... David Thu, 22 May 2014 08:03:19 PDT https://www.siteuptime.com/faq/questions.php?questionid=83 No, sorry for any confusion. We do not send an alert each time we check your website if the website is up. We only send an alert if we receive a failed check. This alerts you to the start of an o ... David Thu, 22 May 2014 11:13:53 PDT https://www.siteuptime.com/faq/questions.php?questionid=84 HTTP Authentication monitoring allows us to log-in to a secure area of your website and check to ensure the log-in process and resulting landing page are working correctly. You would provide us wi ... David Wed, 25 Jun 2014 09:19:03 PDT https://www.siteuptime.com/faq/questions.php?questionid=86 Unfortunately we do not keep records for individual response times when our checks are successful. Rather we just record a daily average. However, for any failed check we do record individual resp ... David Tue, 09 Sep 2014 08:43:20 PDT https://www.siteuptime.com/faq/questions.php?questionid=88 Unfortunately our monitoring bot(s) do not work exactly like a web browser does. So they are unable to accept cookies. As such some web pages that require cookies, or try to set them and then pe ... David Tue, 29 Sep 2015 15:18:46 PDT https://www.siteuptime.com/faq/questions.php?questionid=90 Please see our public system status page for any current issues: Siteuptime System Status David Fri, 14 Feb 2020 14:13:04 PST https://www.siteuptime.com/faq/questions.php?questionid=92 Starting July 31, 2024 our email provider will no longer be supporting Email to SMS as an option. It is against their policies as telecommunications carriers do not allow commercial messages to be ... David Mon, 15 Jul 2024 10:53:27 PDT