https://www.siteuptime.com/faq en-us https://www.siteuptime.com/faq ActiveKB NX support@siteuptime.com Mon, 18 May 2026 00:28:27 PDT 20 https://www.siteuptime.com/faq/questions.php?questionid=13 Our system checks the server response code from your website or server. If there is no response, our system will verify the failure using an alternate monitoring location and send an alert. By ... David Wed, 17 Jan 2007 11:03:37 PST https://www.siteuptime.com/faq/questions.php?questionid=14 Detailed statistics for each monitor are kept for 2 months for our free plans and for the life of the account for our paid plans. David Wed, 17 Jan 2007 11:04:10 PST https://www.siteuptime.com/faq/questions.php?questionid=15 This feature is available with our paid plans only. In your control panel, select "My Monitors" and then "Edit" for the monitor you wish to add contacts for. Add additional email addresses in the ... David Wed, 17 Jan 2007 11:05:07 PST https://www.siteuptime.com/faq/questions.php?questionid=16 Yes. In your control panel, click on "My Monitors" and "Edit" for the monitor you wish to stop and then uncheck the "Active" checkbox. To re-activate, simply recheck the checkbox. You may also set ... David Wed, 17 Jan 2007 11:06:12 PST https://www.siteuptime.com/faq/questions.php?questionid=17 SMS alerts are available on our paid plans only and there is a .20 fee for each alert sent. Please submit an SMS credit deposit by clicking "Add SMS Credits" link in your account control panel. ... David Wed, 17 Jan 2007 11:07:39 PST https://www.siteuptime.com/faq/questions.php?questionid=21 The link for your public reports page is listed in your control panel, under "My Reports" --> "Summary". Each monitor will have a unique public statistics page. You may also show a monitor stat ... David Wed, 17 Jan 2007 11:09:57 PST https://www.siteuptime.com/faq/questions.php?questionid=23 The following IP addresses are used by our monitoring locations. If you use a firewall, or need to allow our locations to access your server, please use these IP's. For any failed check, we verif ... David Wed, 17 Jan 2007 11:11:28 PST https://www.siteuptime.com/faq/questions.php?questionid=30 We have monitoring locations in the following geographical locations: San Francisco, USA Dallas, USA New York, USA Toronto, Canada London, United Kingdom Fra ... David Sun, 21 Jan 2007 14:41:22 PST https://www.siteuptime.com/faq/questions.php?questionid=31 A service monitor is defined as any device or service you set up to be monitored. For example if you want to monitor http on your web site, that counts as 1 monitor. If you have 3 service monitors ... David Mon, 29 Jan 2007 16:25:24 PST https://www.siteuptime.com/faq/questions.php?questionid=32 Within your account control panel there will be a link labeled "Upgrade". Click on this link and you will be presented with a payment/upgrade form where you can select the upgrades or options you ... David Tue, 30 Jan 2007 17:47:38 PST https://www.siteuptime.com/faq/questions.php?questionid=38 Yes, please visit http://www.siteuptime.com/test_sms.php David Tue, 06 Feb 2007 21:04:17 PST https://www.siteuptime.com/faq/questions.php?questionid=45 These icons represent the current status of your monitor. A green icon means your monitor was up on the last check. A red icon means your monitor was down on the last check and a grey icon means y ... David Fri, 06 Apr 2007 08:12:53 PDT https://www.siteuptime.com/faq/questions.php?questionid=51 To cancel your account please send an e-mail to support@siteuptime.com with your request. Please be sure to email from the log-in email address for your account. David Mon, 24 Dec 2007 09:39:18 PST https://www.siteuptime.com/faq/questions.php?questionid=53 Yes, graphical reports are available to our paid users. You may access them from the "My Reports" section of your control panel. David Wed, 13 Feb 2008 07:31:59 PST https://www.siteuptime.com/faq/questions.php?questionid=54 Yes, our system will follow your 301 or 302 redirects and monitor the resulting web page. David Wed, 13 Feb 2008 07:38:43 PST https://www.siteuptime.com/faq/questions.php?questionid=56 In addition to the your public reports page, we also offer the ability to add a small icon to your web site which will display your uptime. You can find this in the "edit" section of your control ... David Thu, 14 Feb 2008 12:47:27 PST https://www.siteuptime.com/faq/questions.php?questionid=58 The timezone used in the alerts and reports is based on the timezone you specify in your account profile. The timezone is based on the Pacific Time Zone (Los Angeles for example) and you can selec ... David Mon, 12 Jan 2009 08:42:22 PST https://www.siteuptime.com/faq/questions.php?questionid=71 The most common cause for such an anomaly would be a network type issue. When you check the failure logs you will likely see errors like "cannot connect", "unable to connect", and similar. So we w ... David Wed, 19 Mar 2014 16:58:31 PDT https://www.siteuptime.com/faq/questions.php?questionid=72 The most common cause for such an anomaly would be a network type issue. When you check the failure logs you will likely see errors like "cannot connect", "unable to connect", and similar. So we w ... David Wed, 19 Mar 2014 16:48:45 PDT https://www.siteuptime.com/faq/questions.php?questionid=75 Our email monitoring does not send an email or receive a test email from your mail server. With both our SMTP and POP mail server monitoring basically our monitoring server connects to the specifi ... David Wed, 19 Mar 2014 17:14:03 PDT https://www.siteuptime.com/faq/questions.php?questionid=76 In your Control Panel, from the service drop down menu choose dns (53). For the host name enter the name of your dns server. For example enter ns1.mywebhost.com where ns1.mywebhost.com is one of t ... David Wed, 19 Mar 2014 17:18:26 PDT https://www.siteuptime.com/faq/questions.php?questionid=78 Please log-in to your account and delete the monitors you no longer want to keep. There should be only one left remaining. Then contact support@siteuptime.com with your request. We will cancel any ... David Mon, 24 Mar 2014 07:26:21 PDT https://www.siteuptime.com/faq/questions.php?questionid=79 No, we only allow one free plan per person or company. Any violations of this will result in deletion of all accounts without warning. To monitor multiple websites we require a paid account. David Mon, 24 Mar 2014 07:27:01 PDT https://www.siteuptime.com/faq/questions.php?questionid=83 No, sorry for any confusion. We do not send an alert each time we check your website if the website is up. We only send an alert if we receive a failed check. This alerts you to the start of an o ... David Thu, 22 May 2014 11:13:53 PDT https://www.siteuptime.com/faq/questions.php?questionid=88 Unfortunately our monitoring bot(s) do not work exactly like a web browser does. So they are unable to accept cookies. As such some web pages that require cookies, or try to set them and then pe ... David Tue, 29 Sep 2015 15:18:46 PDT https://www.siteuptime.com/faq/questions.php?questionid=89 The Average Response Time (per day for example) is an average of the individual response times measured during that day. So each time we check your web site (or URL) we record the time it takes ... David Tue, 12 Jul 2016 09:08:15 PDT