https://www.siteuptime.com/faq en-us https://www.siteuptime.com/faq ActiveKB NX support@siteuptime.com Sun, 17 May 2026 21:42:19 PDT 20 https://www.siteuptime.com/faq/questions.php?questionid=13 Our system checks the server response code from your website or server. If there is no response, our system will verify the failure using an alternate monitoring location and send an alert. By ... David Wed, 17 Jan 2007 11:03:37 PST https://www.siteuptime.com/faq/questions.php?questionid=14 Detailed statistics for each monitor are kept for 2 months for our free plans and for the life of the account for our paid plans. David Wed, 17 Jan 2007 11:04:10 PST https://www.siteuptime.com/faq/questions.php?questionid=15 This feature is available with our paid plans only. In your control panel, select "My Monitors" and then "Edit" for the monitor you wish to add contacts for. Add additional email addresses in the ... David Wed, 17 Jan 2007 11:05:07 PST https://www.siteuptime.com/faq/questions.php?questionid=16 Yes. In your control panel, click on "My Monitors" and "Edit" for the monitor you wish to stop and then uncheck the "Active" checkbox. To re-activate, simply recheck the checkbox. You may also set ... David Wed, 17 Jan 2007 11:06:12 PST https://www.siteuptime.com/faq/questions.php?questionid=17 SMS alerts are available on our paid plans only and there is a .20 fee for each alert sent. Please submit an SMS credit deposit by clicking "Add SMS Credits" link in your account control panel. ... David Wed, 17 Jan 2007 11:07:39 PST https://www.siteuptime.com/faq/questions.php?questionid=20 Additional monitors are $2 per month per monitor. You can order more by clicking the "Add Monitors" link on the left menu of your control panel. David Wed, 17 Jan 2007 11:09:23 PST https://www.siteuptime.com/faq/questions.php?questionid=21 The link for your public reports page is listed in your control panel, under "My Reports" --> "Summary". Each monitor will have a unique public statistics page. You may also show a monitor stat ... David Wed, 17 Jan 2007 11:09:57 PST https://www.siteuptime.com/faq/questions.php?questionid=22 Yes, just let us know the time and the date of the outage and we will remove it. David Wed, 17 Jan 2007 11:10:50 PST https://www.siteuptime.com/faq/questions.php?questionid=23 The following IP addresses are used by our monitoring locations. If you use a firewall, or need to allow our locations to access your server, please use these IP's. For any failed check, we verif ... David Wed, 17 Jan 2007 11:11:28 PST https://www.siteuptime.com/faq/questions.php?questionid=24 Content Monitoring or Content Matching is a service we offer which will allow you to monitor a word(s) or text on a web page. If the word is not detected to be on the page during monitoring, an al ... David Sun, 21 Jan 2007 09:34:31 PST https://www.siteuptime.com/faq/questions.php?questionid=25 Yes, our paid plans offer this feature. You are able to designate a specific subject for both "down" and "up" alerts. David Sun, 21 Jan 2007 09:36:27 PST https://www.siteuptime.com/faq/questions.php?questionid=26 Ping is an available option for determining if a monitor is active but you must specify within your control panel that you want to monitor your server or web site using ping. This is available onl ... David Sun, 21 Jan 2007 09:41:40 PST https://www.siteuptime.com/faq/questions.php?questionid=27 Yes, our paid plans allow you to set the timeout period between 15 and 35 seconds. This value will be used to determine if a faiure occurred. David Sun, 21 Jan 2007 14:23:56 PST https://www.siteuptime.com/faq/questions.php?questionid=30 We have monitoring locations in the following geographical locations: San Francisco, USA Dallas, USA New York, USA Toronto, Canada London, United Kingdom Fra ... David Sun, 21 Jan 2007 14:41:22 PST https://www.siteuptime.com/faq/questions.php?questionid=31 A service monitor is defined as any device or service you set up to be monitored. For example if you want to monitor http on your web site, that counts as 1 monitor. If you have 3 service monitors ... David Mon, 29 Jan 2007 16:25:24 PST https://www.siteuptime.com/faq/questions.php?questionid=32 Within your account control panel there will be a link labeled "Upgrade". Click on this link and you will be presented with a payment/upgrade form where you can select the upgrades or options you ... David Tue, 30 Jan 2007 17:47:38 PST https://www.siteuptime.com/faq/questions.php?questionid=35 Yes, you can do this in the "profile" section of your account control panel. David Thu, 01 Feb 2007 08:43:17 PST https://www.siteuptime.com/faq/questions.php?questionid=37 Yes, you can display your statistics via RSS / XML. This is available in the "My Reports" section of your control panel panel. Click on the "Summary" link for each monitor and the RSS/XML link is ... David Tue, 06 Feb 2007 09:18:41 PST https://www.siteuptime.com/faq/questions.php?questionid=38 Yes, please visit http://www.siteuptime.com/test_sms.php David Tue, 06 Feb 2007 21:04:17 PST https://www.siteuptime.com/faq/questions.php?questionid=40 This error means that our monitoring system could not reach your web site or server within the time out period. Typically, our system will wait a specified period of time for a response from your ... David Tue, 13 Feb 2007 08:35:23 PST https://www.siteuptime.com/faq/questions.php?questionid=41 This error means that the connection to your web site or server was actively denied. This usually results when a web site or server is protected by a firewall or the server reaches its connectio ... David Sun, 25 Feb 2007 14:01:35 PST https://www.siteuptime.com/faq/questions.php?questionid=42 This error means that the TCP packets have no route (path) between our monitoring location and your server or web site. There are many intermediate networks through which TCP packets pass before ... David Sun, 25 Feb 2007 14:05:34 PST https://www.siteuptime.com/faq/questions.php?questionid=45 These icons represent the current status of your monitor. A green icon means your monitor was up on the last check. A red icon means your monitor was down on the last check and a grey icon means y ... David Fri, 06 Apr 2007 08:12:53 PDT https://www.siteuptime.com/faq/questions.php?questionid=46 Yes, we offer a maintenance or blackout schedule where you can automatically suspend your monitoring. This can be done for a specific period of time daily, weekly or monthly. You can set this up i ... David Mon, 25 Jun 2007 13:26:50 PDT https://www.siteuptime.com/faq/questions.php?questionid=48 Yes, SiteUptime now offers an API (based on REST) for users with one of our paid accounts. Our API page contains all the information you need to use the API. David Thu, 06 Sep 2007 11:17:10 PDT https://www.siteuptime.com/faq/questions.php?questionid=50 This is a generic error which indicates that our monitoring system could not reach your web site or server. The specific reason for the failure could not be determined. David Sun, 09 Dec 2007 15:42:18 PST https://www.siteuptime.com/faq/questions.php?questionid=51 To cancel your account please send an e-mail to support@siteuptime.com with your request. Please be sure to email from the log-in email address for your account. David Mon, 24 Dec 2007 09:39:18 PST https://www.siteuptime.com/faq/questions.php?questionid=53 Yes, graphical reports are available to our paid users. You may access them from the "My Reports" section of your control panel. David Wed, 13 Feb 2008 07:31:59 PST https://www.siteuptime.com/faq/questions.php?questionid=54 Yes, our system will follow your 301 or 302 redirects and monitor the resulting web page. David Wed, 13 Feb 2008 07:38:43 PST https://www.siteuptime.com/faq/questions.php?questionid=56 In addition to the your public reports page, we also offer the ability to add a small icon to your web site which will display your uptime. You can find this in the "edit" section of your control ... David Thu, 14 Feb 2008 12:47:27 PST https://www.siteuptime.com/faq/questions.php?questionid=57 Yes, our paid accounts allow you to create sub-accounts with restricted access to your primary SiteUptime account. You can allow access to edit, create or delete monitors. David Mon, 07 Apr 2008 20:23:59 PDT https://www.siteuptime.com/faq/questions.php?questionid=58 The timezone used in the alerts and reports is based on the timezone you specify in your account profile. The timezone is based on the Pacific Time Zone (Los Angeles for example) and you can selec ... David Mon, 12 Jan 2009 08:42:22 PST https://www.siteuptime.com/faq/questions.php?questionid=71 The most common cause for such an anomaly would be a network type issue. When you check the failure logs you will likely see errors like "cannot connect", "unable to connect", and similar. So we w ... David Wed, 19 Mar 2014 16:58:31 PDT https://www.siteuptime.com/faq/questions.php?questionid=72 The most common cause for such an anomaly would be a network type issue. When you check the failure logs you will likely see errors like "cannot connect", "unable to connect", and similar. So we w ... David Wed, 19 Mar 2014 16:48:45 PDT https://www.siteuptime.com/faq/questions.php?questionid=75 Our email monitoring does not send an email or receive a test email from your mail server. With both our SMTP and POP mail server monitoring basically our monitoring server connects to the specifi ... David Wed, 19 Mar 2014 17:14:03 PDT https://www.siteuptime.com/faq/questions.php?questionid=76 In your Control Panel, from the service drop down menu choose dns (53). For the host name enter the name of your dns server. For example enter ns1.mywebhost.com where ns1.mywebhost.com is one of t ... David Wed, 19 Mar 2014 17:18:26 PDT https://www.siteuptime.com/faq/questions.php?questionid=77 Yes. Click My Monitors -> Edit and then check the box "Do traceroute after failure". Once this is enabled we will perform a trace route from our monitoring server to your website/server for any f ... David Wed, 19 Mar 2014 17:23:01 PDT https://www.siteuptime.com/faq/questions.php?questionid=78 Please log-in to your account and delete the monitors you no longer want to keep. There should be only one left remaining. Then contact support@siteuptime.com with your request. We will cancel any ... David Mon, 24 Mar 2014 07:26:21 PDT https://www.siteuptime.com/faq/questions.php?questionid=80 Please log-in to your PagerDuty.com account and go to Configuration -> Services. For each Service set-up in your account there should be an API key listed. The exception would be if you are using ... David Mon, 14 Apr 2014 11:08:08 PDT https://www.siteuptime.com/faq/questions.php?questionid=81 Although we do not offer this option directly in your Siteuptime.com account we have partnered with PagerDuty.com to support custom escalation policies. Please see the following for more details: ... David Mon, 21 Apr 2014 20:23:37 PDT https://www.siteuptime.com/faq/questions.php?questionid=82 The way our monitoring works is not exactly like an actual web browser. We don't load all the images and/or dynamic elements (flash movies, etc...) We just send a Head request and/or a Get request ... David Thu, 22 May 2014 08:03:19 PDT https://www.siteuptime.com/faq/questions.php?questionid=83 No, sorry for any confusion. We do not send an alert each time we check your website if the website is up. We only send an alert if we receive a failed check. This alerts you to the start of an o ... David Thu, 22 May 2014 11:13:53 PDT https://www.siteuptime.com/faq/questions.php?questionid=84 HTTP Authentication monitoring allows us to log-in to a secure area of your website and check to ensure the log-in process and resulting landing page are working correctly. You would provide us wi ... David Wed, 25 Jun 2014 09:19:03 PDT https://www.siteuptime.com/faq/questions.php?questionid=86 Unfortunately we do not keep records for individual response times when our checks are successful. Rather we just record a daily average. However, for any failed check we do record individual resp ... David Tue, 09 Sep 2014 08:43:20 PDT https://www.siteuptime.com/faq/questions.php?questionid=87 Each API session key lasts 30 minutes before a new authorization key is required. You can find out more about our API here: http://www.siteuptime.com/api.php David Tue, 27 Jan 2015 08:19:02 PST https://www.siteuptime.com/faq/questions.php?questionid=88 Unfortunately our monitoring bot(s) do not work exactly like a web browser does. So they are unable to accept cookies. As such some web pages that require cookies, or try to set them and then pe ... David Tue, 29 Sep 2015 15:18:46 PDT https://www.siteuptime.com/faq/questions.php?questionid=89 The Average Response Time (per day for example) is an average of the individual response times measured during that day. So each time we check your web site (or URL) we record the time it takes ... David Tue, 12 Jul 2016 09:08:15 PDT https://www.siteuptime.com/faq/questions.php?questionid=91 Code Check Location sf United States, San Francisco da United States, Dallas ny United States, New York to Canada, Toronto ln United Kingdom, London s ... David Fri, 12 Mar 2021 13:34:51 PST https://www.siteuptime.com/faq/questions.php?questionid=92 Starting July 31, 2024 our email provider will no longer be supporting Email to SMS as an option. It is against their policies as telecommunications carriers do not allow commercial messages to be ... David Mon, 15 Jul 2024 10:53:27 PDT