SiteUptime Frequently Asked Questions

Knowledgebase Home Knowledgebase Home Search the Knowledgebase Browse by Category [Advanced Search] -- Select Category -- Billing Sales Support     - Advanced Plan     - Free Plan     - Premium Plan     - Pro Plan     - Standard Plan System Status Page Advanced Search * Query:   Categories: -- All Categories -- Billing Sales Support     - Advanced Plan     - Free Plan     - Premium Plan     - Pro Plan     - Standard Plan System Status Page   Rated: Show All Ratings Very Unhelpful Unhelpful Helpful Very Helpful Search Results for "time" There were 39 questions found for your query: (Page 2 of 2)     «« | Prev | 1 | 2 | Next | »» Will your monitoring work with web pages that require cookies? Unfortunately our monitoring bot(s) do not work exactly like a web browser does. So they are unable to accept cookies. As such some web pages that require cookies, or try to set them and then pe ... Is SiteUptime having any system issues right now? Please see our public system status page for any current issues: Siteuptime System Status Can I use Email to SMS for alerts? Starting July 31, 2024 our email provider will no longer be supporting Email to SMS as an option. It is against their policies as telecommunications carriers do not allow commercial messages to be ... Can I disable my monitoring for a short period of time? Yes. In your control panel, click on "My Monitors" and "Edit" for the monitor you wish to stop and then uncheck the "Active" checkbox. To re-activate, simply recheck the checkbox. You may also set ... How can I add SMS alerts to my account? SMS alerts are available on our paid plans only and there is a .20 fee for each alert sent. Please submit an SMS credit deposit by clicking "Add SMS Credits" link in your account control panel. ... How can I display my uptime reports publicly? The link for your public reports page is listed in your control panel, under "My Reports" --> "Summary". Each monitor will have a unique public statistics page. You may also show a monitor stat ... What IP's do you use for your monitoring locations? The following IP addresses are used by our monitoring locations. If you use a firewall, or need to allow our locations to access your server, please use these IP's. For any failed check, we verif ... Can I test your SMS network to make sure I can receive SMS alerts? Yes, please visit http://www.siteuptime.com/test_sms.php My failure log shows "Connection Timed Out", what does this error mean? This error means that our monitoring system could not reach your web site or server within the time out period. Typically, our system will wait a specified period of time for a response from your ... Do you offer the ability to auto suspend my monitoring for a specific time of the week or month? Yes, we offer a maintenance or blackout schedule where you can automatically suspend your monitoring. This can be done for a specific period of time daily, weekly or monthly. You can set this up i ... How can I cancel my account? To cancel your account please send an e-mail to [email protected] with your request. Please be sure to email from the log-in email address for your account. What timezone is used for alerts and reports? The timezone used in the alerts and reports is based on the timezone you specify in your account profile. The timezone is based on the Pacific Time Zone (Los Angeles for example) and you can selec ... How can I exclude your visits from Google analytics or other statistics programs? You may white list our user agent(s) Siteuptime and Siteuptime.com and this will exclude the visits of our monitoring bots from your analytics program. I got an alert that my site was down but when I checked it was up? The most common cause for such an anomaly would be a network type issue. When you check the failure logs you will likely see errors like "cannot connect", "unable to connect", and similar. So we w ... Does SiteUptime offer a webhook feature? Yes. Visit our Webhook page for more information on using this feature. How is the average response time measured? The Average Response Time (per day for example) is an average of the individual response times measured during that day. So each time we check your web site (or URL) we record the time it takes ... I want to remove an outage from my reports, is this possible? Yes, just let us know the time and the date of the outage and we will remove it. How long does the API session key last? Each API session key lasts 30 minutes before a new authorization key is required. You can find out more about our API here: http://www.siteuptime.com/api.php How do I update my credit card? This will depend on which of our payment processors you are currently using and if you are under our older plans or newer plans. Please log-in to your account with us and got to My Account -> Bill ... (Page 2 of 2)     «« | Prev | 1 | 2 | Next | »»