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SiteUptime Frequently Asked Questions

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There were 17 questions found for your query:
  1. questionWhat is SiteUptime?
    SiteUptime provides website monitoring and reporting services. Our services are designed to provide any webmaster or website owner with a fast, effective and automated method for checking the ...

  2. questionHow many monitors can I have?
    Our monitoring plans come with the following monitors: Free Plan: 1 Monitor Standard Plan: 3 monitors Pro Plan: 6 Monitors In addition, you may purchase additional monitors for $2 per ...

  3. questionHow do you determine if a server or website is "up"?
    Our system checks the server response code from your website or server. If there is no response, our system will verify the failure using an alternate monitoring location and send an alert. By ...

  4. questionCan I set the timeout duration that is used to determine a failure?
    Yes, our paid plans allow you to set the timeout period between 15 and 35 seconds. This value will be used to determine if a faiure occurred.

  5. questionHow do you define a Service Monitor?
    A service monitor is defined as any device or service you set up to be monitored. For example if you want to monitor http on your web site, that counts as 1 monitor. If you have 3 service monitors ...

  6. questionCan I have SMS alerts sent to multiple phone numbers?
    Yes, you can enter more than one number in the "Add. SMS alert(s)" field with comma (,) like this: 34600564724, 34600564004, 3491561322

  7. questionWill your system follow 301 or 302 redirects?
    Yes, our system will follow your 301 or 302 redirects and monitor the resulting web page.

  8. questionI made payment but my account is still suspended?
    Sorry for the delay. Suspended accounts required that we apply the payment manually. This should be done within the next 12 hours and your account will be re-activated automatically. If it is ...

  9. questionHow does email monitoring work?
    Our email monitoring does not send an email or receive a test email from your mail server. With both our SMTP and POP mail server monitoring basically our monitoring server connects to the specifi ...

  10. questionHow do I set-up a DNS monitor?
    In your Control Panel, from the service drop down menu choose dns (53). For the host name enter the name of your dns server. For example enter ns1.mywebhost.com where ns1.mywebhost.com is one of t ...

  11. questionCan you monitor slow load times?
    The way our monitoring works is not exactly like an actual web browser. We don't load all the images and/or dynamic elements (flash movies, etc...) We just send a Head request and/or a Get request ...

  12. questionWhat is HTTP Authentication Monitoring?
    HTTP Authentication monitoring allows us to log-in to a secure area of your website and check to ensure the log-in process and resulting landing page are working correctly. You would provide us wi ...

  13. questionWill your monitoring work with web pages that require cookies?
    Unfortunately our monitoring bot(s) do not work exactly like a web browser does. So they are unable to accept cookies. As such some web pages that require cookies, or try to set them and then pe ...

  14. questionWhat IP's do you use for your monitoring locations?
    The following IP's are used by our system monitoring locations. If you use a firewall or need to allow our system to access your server, please use these IP's. Because we will verify a failure wi ...

  15. questionI got an alert that my site was down but when I checked it was up?
    The most common cause for such an anomaly would be a network type issue. When you check the failure logs you will likely see errors like "cannot connect", "unable to connect", and similar. So we w ...

  16. questionHow is the average response time measured?
    The Average Response Time (per day for example) is an average of the individual response times measured during that day. So each time we check your web site (or URL) we record the time it takes ...

  17. questionHow do I update the credit card being used for my account?
    In order to change the credit card used for your account (Not PayPal), you will need to call our payment processor, 2checkout.com at 1-877-294-0273 and give them the updated info. They will update ...


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