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SiteUptime Frequently Asked Questions :: Sales
SiteUptime Frequently Asked Questions

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There were 47 questions found in this category:
  1. questionCan I create a custom subject for the alerts I receive?
    Yes, our paid plans offer this feature. You are able to designate a specific subject for both "down" and "up" alerts.

  2. questionCan I create user accounts with restricted access?
    Yes, our paid accounts allow you to create sub-accounts with restricted access to your primary SiteUptime account. You can allow access to edit, create or delete monitors.

  3. questionCan I display my monitoring reports and statistics via RSS or XML?
    Yes, you can display your statistics via RSS / XML. This is available in the "My Reports" section of your control panel panel. Click on the "Summary" link for each monitor and the RSS/XML link is at the bottom of the page.

  4. questionCan I get Phone Call alerts to my mobile phone?
    Yes, we offer both text (SMS) and phone call alerts to mobile phones. Phone call alerts are only available to USA and Canada. Unfortunately we do not have an option to send a phone call alert to a land line.

  5. questionCan I get SMS alerts to my mobile phone?
    Our paid plans allow alerts to be sent via SMS and there is a charge of .20 per SMS alert. You can verify that we support your SMS network by sending yourself a test SMS message.

  6. questionCan I have more then one free plan?
    No, we only allow one free plan per person or company. Any violations of this will result in deletion of all accounts without warning. To monitor multiple websites we require a paid account.

  7. questionCan I have SMS alerts sent to multiple phone numbers?
    Yes, you can enter more than one number in the "Add. SMS alert(s)" field with comma (,) like this: 34600564724, 34600564004, 3491561322

  8. questionCan I publicly display the current uptime status of my monitors on one page?
    Yes, our paid plans offer this feature. You can get the link in your control panel, under "My Reports". In addition, you may set the order in which your monitors are displayed on this page.

  9. questionCan I see a trace route for a failed check?
    Yes. Click My Monitors -> Edit and then check the box "Do traceroute after failure". Once this is enabled we will perform a trace route from our monitoring server to your website/server for any failed check. The results can be found under My Reports -> Details. Then choose the date of the failur ...

  10. questionCan I set the email alerts I receive to be flagged as high priority?
    Yes, you can do this in the "profile" section of your account control panel.

  11. questionCan I set the timeout duration that is used to determine a failure?
    Yes, our paid plans allow you to set the timeout period between 15 and 35 seconds. This value will be used to determine if a faiure occurred.

  12. questionCan I setup a custom escalation policy for alerts?
    Although we do not offer this option directly in your Siteuptime.com account we have partnered with PagerDuty.com to support custom escalation policies. Please see the following for more details: http://www.siteuptime.com/faq/questions.php?questionid=80

  13. questionCan I use ping to monitor my server?
    Ping is an available option for determining if a monitor is active but you must specify within your control panel that you want to monitor your server or web site using ping. This is available only with our paid plans.

  14. questionCan I use your software on my web site?
    We do not allow other sites to run our software but you may link to any of our pages from your site.

  15. questionCan you monitor slow load times?
    The way our monitoring works is not exactly like an actual web browser. We don't load all the images and/or dynamic elements (flash movies, etc...) We just send a Head request and/or a Get request that returns text content only. So it can be difficult to replicate slow loading in a browser which ...

  16. questionDo I need to download or install anything to use SiteUptime?
    No, all monitoring services work remotely from our servers. All you do is login to your password protected member area to use our service. You will be able to view account history details and have results emailed to you.

  17. questionDo you offer a monitoring frequency of less than 5 minutes?
    Yes, we offer 2 minute monitoring intervals on our Standard and Pro plans.

  18. questionDo you offer a way to display my uptime on my web site?
    In addition to the your public reports page, we also offer the ability to add a small icon to your web site which will display your uptime. You can find this in the "edit" section of your control panel for a specific monitor.

  19. questionDo you offer Graphical Reports?
    Yes, graphical reports are available to our paid users. You may access them from the "My Reports" section of your control panel.

  20. questionDo you send alerts for each check period?
    No, sorry for any confusion. We do not send an alert each time we check your website if the website is up. We only send an alert if we receive a failed check. This alerts you to the start of an outage. Then we send another alert (up alert) at the end of the outage.

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