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SiteUptime Frequently Asked Questions

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  1. questionWhat is SiteUptime?
    SiteUptime provides website monitoring and reporting services. Our services are designed to provide any webmaster or website owner with a fast, effective and automated method for checking the ...

  2. questionWhat services does SiteUptime provide?
    For an overview of our services, please see our services and comparison pages.

  3. questionWhat are the costs for your services?
    SiteUptime provides a free plan with limited features. In addition, we offer two paid plans with additional features for a small monthly fee. You can compare all of our plans here.

  4. questionWhy should I use SiteUptime?
    Registration is quick and easy and provides immediate access to our basic web site monitoring services and tools. Our web site monitoring service allows you to verify that your web site is active ...

  5. questionCan I use your software on my web site?
    We do not allow other sites to run our software but you may link to any of our pages from your site.

  6. questionDo I need to download or install anything to use SiteUptime?
    No, all monitoring services work remotely from our servers. All you do is login to your password protected member area to use our service. You will be able to view account history details and have ...

  7. questionWhat protocols do you support?
    What protocols do you support? Our free plan supports: HTTP FTP POP3 SMTP In addition, our paid plans allow yo ...

  8. questionCan I get SMS alerts to my mobile phone?
    Our paid plans allow alerts to be sent via SMS and there is a charge of .20 per SMS alert. You can verify that we support your SMS network by sending yourself a test SMS message.

  9. questionWe already have an internal monitoring system, why would we need your system?
    The Internet is a node/gateway based system. Your internal monitoring may tell you that a device is broken inside your network or even that the outbound gateway is having problems, but it may not ...

  10. questionHow can I contact SiteUptime?
    Please use our contact form.

  11. questionHow many monitors can I have?
    Our monitoring plans come with the following monitors: Free Plan: 1 Monitor Standard Plan: 3 monitors Pro Plan: 6 Monitors In addition, you may purchase additional monitors for $2 per ...

  12. questionHow do you determine if a server or website is "up"?
    Our system checks the server response code from your website or server. If there is no response, our system will verify the failure using an alternate monitoring location and send an alert. By ...

  13. questionHow far back do you keep monitoring statistics for my account?
    Detailed statistics for each monitor are kept for 2 months for our free plans and for the life of the account for our paid plans.

  14. questionDo you offer a monitoring frequency of less than 5 minutes?
    Yes, we offer 2 minute monitoring intervals on our Standard and Pro plans.

  15. questionWhat is Page Content Monitoring?
    Content Monitoring or Content Matching is a service we offer which will allow you to monitor a word(s) or text on a web page. If the word is not detected to be on the page during monitoring, an al ...

  16. questionCan I create a custom subject for the alerts I receive?
    Yes, our paid plans offer this feature. You are able to designate a specific subject for both "down" and "up" alerts.

  17. questionCan I use ping to monitor my server?
    Ping is an available option for determining if a monitor is active but you must specify within your control panel that you want to monitor your server or web site using ping. This is available onl ...

  18. questionCan I set the timeout duration that is used to determine a failure?
    Yes, our paid plans allow you to set the timeout period between 15 and 35 seconds. This value will be used to determine if a faiure occurred.

  19. questionWhat physical locations do you monitor from?
    We have monitoring locations in the following geographical locations: San Francisco, USA Dallas, USA New York, USA Toronto, Canada London, United Kingdom Fra ...

  20. questionHow do you define a Service Monitor?
    A service monitor is defined as any device or service you set up to be monitored. For example if you want to monitor http on your web site, that counts as 1 monitor. If you have 3 service monitors ...

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