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SiteUptime Frequently Asked Questions :: Billing
SiteUptime Frequently Asked Questions

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There were 7 questions found in this category:
  1. questionIs SiteUptime having any system issues right now?
    Please see our public system status page for any current issues: Siteuptime System Status

  2. questionCan I have more then one free plan?
    No, we only allow one free plan per person or company. Any violations of this will result in deletion of all accounts without warning. To monitor multiple websites we require a paid account.

  3. questionCan I use Email to SMS for alerts?
    Starting July 31, 2024 our email provider will no longer be supporting Email to SMS as an option. It is against their policies as telecommunications carriers do not allow commercial messages to be sent in this manner. Emails sent to addresses like 13334445555@sms.carrierdomain.net will no longer ...

  4. questionHow can I cancel my account?
    To cancel your account please send an e-mail to support@siteuptime.com with your request. Please be sure to email from the log-in email address for your account.

  5. questionHow can I downgrade to the free plan?
    Please log-in to your account and delete the monitors you no longer want to keep. There should be only one left remaining. Then contact support@siteuptime.com with your request. We will cancel any active payment subscriptions and downgrade your account. Please note https monitoring is not curre ...

  6. questionHow do I update my credit card?
    This will depend on which of our payment processors you are currently using and if you are under our older plans or newer plans. Please log-in to your account with us and got to My Account -> Billing History. For our newer plans (Basic, Standard, and Pro), the first sentence on the page should ...

  7. questionI made payment but my account is still suspended?
    Sorry for the delay. Suspended accounts required that we apply the payment manually. This should be done within the next 12 hours and your account will be re-activated automatically. If it is longer then that please contact support@siteuptime.com and we can double check that we received your pa ...

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