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SiteUptime Frequently Asked Questions :: Billing
SiteUptime Frequently Asked Questions

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There were 7 questions found in this category:
  1. questionIs SiteUptime having any system issues right now?
    Please see our public system status page for any current issues: Siteuptime System Status

  2. questionCan I have more then one free plan?
    No, we only allow one free plan per person or company. Any violations of this will result in deletion of all accounts without warning. To monitor multiple websites we require a paid account.

  3. questionHow can I cancel my account?
    To cancel your account please send an e-mail to support@siteuptime.com with your request. Please be sure to email from the log-in email address for your account.

  4. questionHow can I downgrade to the free plan?
    Please log-in to your account and delete the monitors you no longer want to keep. There should be only one left remaining. Then contact support@siteuptime.com with your request. We will cancel any active payment subscriptions and downgrade your account. Please note https monitoring is not curre ...

  5. questionHow do I update my credit card?
    This will depend on whether you are paying through paypal.com or by credit card through 2checkout.com (or 2co.com.) Please log-in to your control panel with us and click Billing Information. Look at your Payment Subscriptions and check the Subscr/Order ID column. If the order says (Paypal) under ...

  6. questionHow do I update the credit card being used for my account?
    In order to change the credit card used for your account (Not PayPal), you will need to call our payment processor, 2checkout.com at 1-877-294-0273 and give them the updated info. They will update your credit card that is being used for your SiteUptime account. You will need your order number th ...

  7. questionI made payment but my account is still suspended?
    Sorry for the delay. Suspended accounts required that we apply the payment manually. This should be done within the next 12 hours and your account will be re-activated automatically. If it is longer then that please contact support@siteuptime.com and we can double check that we received your pa ...

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