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SiteUptime Frequently Asked Questions

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  1. questionHow do I upgrade my account?
    Within your account control panel there will be a link labeled "Upgrade". Click on this link and you will be presented with a payment/upgrade form where you can select the upgrades or options you ...

  2. questionWhere can I add my mobile number for SMS alerts?
    If you have one of our paid plans, you can have alerts sent to your mobile phone via SMS. You can enter your mobile number in the "My Profile" section of your account control panel.

  3. questionCan I set the email alerts I receive to be flagged as high priority?
    Yes, you can do this in the "profile" section of your account control panel.

  4. questionCan I publicly display the current uptime status of my monitors on one page?
    Yes, our paid plans offer this feature. You can get the link in your control panel, under "My Reports". In addition, you may set the order in which your monitors are displayed on this page.

  5. questionCan I display my monitoring reports and statistics via RSS or XML?
    Yes, you can display your statistics via RSS / XML. This is available in the "My Reports" section of your control panel panel. Click on the "Summary" link for each monitor and the RSS/XML link is ...

  6. questionMy failure log shows "Connection Refused", what does this error mean?
    This error means that the connection to your web site or server was actively denied. This usually results when a web site or server is protected by a firewall or the server reaches its connectio ...

  7. questionMy failure log shows "No Route to Host", what does this error mean?
    This error means that the TCP packets have no route (path) between our monitoring location and your server or web site. There are many intermediate networks through which TCP packets pass before ...

  8. questionDoes SiteUptime have an API?
    Yes, SiteUptime now offers an API (based on REST) for users with one of our paid accounts. Our API page contains all the information you need to use the API.

  9. questionCan I have SMS alerts sent to multiple phone numbers?
    Yes, you can enter more than one number under the Advanced Options button for each monitor. Scroll down to the "Also, send SMS Alerts to:" setting and click Add. Repeat the Add action for multipl ...

  10. questionDo you offer Graphical Reports?
    Yes, graphical reports are available to our paid users. You may access them from the "My Reports" section of your control panel.

  11. questionWill your system follow 301 or 302 redirects?
    Yes, our system will follow your 301 or 302 redirects and monitor the resulting web page.

  12. questionDo you offer a way to display my uptime on my web site?
    In addition to the your public reports page, we also offer the ability to add a small icon to your web site which will display your uptime. You can find this in the "edit" section of your control ...

  13. questionCan I create user accounts with restricted access?
    Yes, our paid accounts allow you to create sub-accounts with restricted access to your primary SiteUptime account. You can allow access to edit, create or delete monitors.

  14. questionCan I get Phone Call alerts to my mobile phone?
    Yes, we offer both text (SMS) and phone call alerts to mobile phones. Phone call alerts are only available to USA and Canada. Unfortunately we do not have an option to send a phone call alert to a ...

  15. questionI made payment but my account is still suspended?
    Sorry for the delay. Suspended accounts required that we apply the payment manually. This should be done within the next 12 hours and your account will be re-activated automatically. If it is ...

  16. questionHow does email monitoring work?
    Our email monitoring does not send an email or receive a test email from your mail server. With both our SMTP and POP mail server monitoring basically our monitoring server connects to the specifi ...

  17. questionHow do I set-up a DNS monitor?
    In your Control Panel, from the service drop down menu choose dns (53). For the host name enter the name of your dns server. For example enter ns1.mywebhost.com where ns1.mywebhost.com is one of t ...

  18. questionCan I see a trace route for a failed check?
    Yes. Click My Monitors -> Edit and then check the box "Do traceroute after failure". Once this is enabled we will perform a trace route from our monitoring server to your website/server for any f ...

  19. questionHow can I downgrade to the free plan?
    Please log-in to your account and delete the monitors you no longer want to keep. There should be only one left remaining. Then contact support@siteuptime.com with your request. We will cancel any ...

  20. questionCan I have more then one free plan?
    No, we only allow one free plan per person or company. Any violations of this will result in deletion of all accounts without warning. To monitor multiple websites we require a paid account.

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