SiteUptime Frequently Asked Questions

Knowledgebase Home Knowledgebase Home Search the Knowledgebase Browse by Category [Advanced Search] -- Select Category -- Billing Sales Support     - Advanced Plan     - Free Plan     - Premium Plan     - Pro Plan     - Standard Plan System Status Page Advanced Search * Query:   Categories: -- All Categories -- Billing Sales Support     - Advanced Plan     - Free Plan     - Premium Plan     - Pro Plan     - Standard Plan System Status Page   Rated: Show All Ratings Very Unhelpful Unhelpful Helpful Very Helpful Search Results for "ftp server" There were 16 questions found for your query: How does email monitoring work? Our email monitoring does not send an email or receive a test email from your mail server. With both our SMTP and POP mail server monitoring basically our monitoring server connects to the specifi ... My failure log shows "Connection Refused", what does this error mean? This error means that the connection to your web site or server was actively denied. This usually results when a web site or server is protected by a firewall or the server reaches its connectio ... How do you determine if a server or website is "up"? Our system checks the server response code from your website or server. If there is no response, our system will verify the failure using an alternate monitoring location and send an alert. By ... How do I set-up a DNS monitor? In your Control Panel, from the service drop down menu choose dns (53). For the host name enter the name of your dns server. For example enter ns1.mywebhost.com where ns1.mywebhost.com is one of t ... My failure log shows "No Route to Host", what does this error mean? This error means that the TCP packets have no route (path) between our monitoring location and your server or web site. There are many intermediate networks through which TCP packets pass before ... My failure log shows "Connection Timed Out", what does this error mean? This error means that our monitoring system could not reach your web site or server within the time out period. Typically, our system will wait a specified period of time for a response from your ... Can I use ping to monitor my server? Ping is an available option for determining if a monitor is active but you must specify within your control panel that you want to monitor your server or web site using ping. This is available onl ... I got an alert that my site was down but when I checked it was up? The most common cause for such an anomaly would be a network type issue. When you check the failure logs you will likely see errors like "cannot connect", "unable to connect", and similar. So we w ... Can I see a trace route for a failed check? Yes. Click My Monitors -> Edit and then check the box "Do traceroute after failure". Once this is enabled we will perform a trace route from our monitoring server to your website/server for any f ... How is the average response time measured? The Average Response Time (per day for example) is an average of the individual response times measured during that day. So each time we check your web site (or URL) we record the time it takes ... My failure log shows "Unable to Connect", what does this error mean? This is a generic error which indicates that our monitoring system could not reach your web site or server. The specific reason for the failure could not be determined. What protocols do you support? What protocols do you support? Our free plan supports: HTTP FTP POP3 SMTP In addition, our paid plans allow yo ... Can you monitor slow load times? The way our monitoring works is not exactly like an actual web browser. We don't load all the images and/or dynamic elements (flash movies, etc...) We just send a Head request and/or a Get request ... Will your monitoring work with web pages that require cookies? Unfortunately our monitoring bot(s) do not work exactly like a web browser does. So they are unable to accept cookies. As such some web pages that require cookies, or try to set them and then pe ... What is HTTP Authentication Monitoring? HTTP Authentication monitoring allows us to log-in to a secure area of your website and check to ensure the log-in process and resulting landing page are working correctly. You would provide us wi ... What IP's do you use for your monitoring locations? The following IP addresses are used by our monitoring locations. If you use a firewall, or need to allow our locations to access your server, please use these IP's. For any failed check, we verif ...