Measuring success and productivity within a business organization used to rely on end results. These days there is software to monitor everything from keystrokes to the amount of time a computer has been idle in order to generate reports for employers to gauge how much their employees really accomplish in a day. While small businesses might not necessarily be interested in becoming “Big Brother” and watching every move their employees make, you certainly need to consider the fact that certain programs and practices, such as website monitoring, can serve to increase security and make your employees more productive and your business more profitable.
What is website monitoring? Website monitoring is the examination of a company’s website performance, including uptime, outages, functionality, and usage, to ensure users have optimal and expected interaction with a site. Today businesses can take advantage of several different types of monitoring software or services. For example, you can hire a company to monitor and inform you of downtime on your own website, helping you to better serve customers that wish to access your website or their online accounts with your business. There are also a variety of tools that can track network usage by employees in order to spot dangerous or merely inappropriate behavior so that you can find ways to reduce threats and increase productivity.
You can implement such IT solutions yourself if you happen to have an in-house IT staff. If you can’t afford this pricy addition to your head count, however, it’s probably best to hire a third-party managed services provider that offers website monitoring, as well as web filtering (or content control). It’s not always enough to be aware of what your employees are doing on your network – you may also have to take steps to restrict their access so as to reduce the potential for data breaches, not to mention the many distractions the internet can provide.
How does website monitoring work? It starts with tracking network usage. With the appropriate software solutions, you can begin to see patterns in usage and pinpoint anomalies. You may, for example, find that you often experience lag and down time when using your network. A monitoring service could provide you with the data and analysis needed to realize that certain employees are hogging bandwidth during the day by streaming music or videos. When you are aware of such behavior you can put a stop to it, increasing the speed of your network and improving potential productivity.
Monitoring can also help you to spot outside attacks. Many systems and services offer alerts that let you know when your system is down or under attack, allowing you to more quickly put a stop to data breaches and the damage they can cause. In terms of productivity, there are few things worse than data breaches, not only because of theft, corruption, or destruction of files, but also due to the response activities that will follow, including investigation, increased security, cleanup, and notifications of the breach; all can slow your workflow to a crawl.
Of course, that’s just the tip of the iceberg when it comes to what monitoring software and services can help you accomplish. In addition to watching and reporting on employee activity, the right monitoring solutions can also help to curb wasteful habits. This is where web-filtering programs come into play. Such software is designed not only to track network usage, but to restrict or block access to sites that could pose a threat to security. Some produce a warning message when users are about to visit a dangerous website or click a spammy link. Others outright forbid such activity and stop the user from proceeding.
Such software can also be used to deny access to websites of your choosing. If you don’t want employees spending all day on Facebook and other social networking sites, all you have to do is block them. When you remove such temptations and time wasters, you stand to increase employee productivity by a significant margin. Although you want to trust your employees to behave responsibly while they’re on the clock, you also have to behave in a responsible manner if you want your business to be profitable. This could mean not only keeping an eye on network usage, but also implementing measures to ensure that your employees follow company policies regarding proper behavior on the company network and the company dime.