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SiteUptime Frequently Asked Questions :: Sales
SiteUptime Frequently Asked Questions

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There were 48 questions found in this category:
  1. questionDo you send alerts for each check period?
    No, sorry for any confusion. We do not send an alert each time we check your website if the website is up. We only send an alert if we receive a failed check. This alerts you to the start of an outage. Then we send another alert (up alert) at the end of the outage.

  2. questionDoes SiteUptime have an API?
    Yes, SiteUptime now offers an API (based on REST) for users with one of our paid accounts. Our API page contains all the information you need to use the API.

  3. questionHow can I contact SiteUptime?
    Please use our contact form.

  4. questionHow can I downgrade to the free plan?
    Please log-in to your account and delete the monitors you no longer want to keep. There should be only one left remaining. Then contact support@siteuptime.com with your request. We will cancel any active payment subscriptions and downgrade your account. Please note https monitoring is not curre ...

  5. questionHow can I integrate my PagerDuty.com account?
    Please log-in to your PagerDuty.com account and go to Configuration -> Services. For each Service set-up in your account there should be an API key listed. The exception would be if you are using email integration for that service. In that case we recommend creating a new service by clicking Add ...

  6. questionHow can I see response times for each check?
    Unfortunately we do not keep records for individual response times when our checks are successful. Rather we just record a daily average. However, for any failed check we do record individual response times and make these available in the monitor reports.

  7. questionHow do I set-up a DNS monitor?
    In your Control Panel, from the service drop down menu choose dns (53). For the host name enter the name of your dns server. For example enter ns1.mywebhost.com where ns1.mywebhost.com is one of the actual name servers your domain is pointed to. Now you should see two additional fields, domain ...

  8. questionHow do I upgrade my account?
    Within your account control panel there will be a link labeled "Upgrade". Click on this link and you will be presented with a payment/upgrade form where you can select the upgrades or options you wish to add to your account and submit a payment.

  9. questionHow do you define a Service Monitor?
    A service monitor is defined as any device or service you set up to be monitored. For example if you want to monitor http on your web site, that counts as 1 monitor. If you have 3 service monitors available, you could monitor 3 services on 1 web site, i.e. http, smtp, pop3 OR you could monitor h ...

  10. questionHow do you determine if a server or website is "up"?
    Our system checks the server response code from your website or server. If there is no response, our system will verify the failure using an alternate monitoring location and send an alert. By default, if your server responds with a code of "200", "301", "302", or "403" your monitor is consider ...

  11. questionHow does email monitoring work?
    Our email monitoring does not send an email or receive a test email from your mail server. With both our SMTP and POP mail server monitoring basically our monitoring server connects to the specified mail server and does a "handshake" greeting. If the mail server responds then we report it as up ...

  12. questionHow far back do you keep monitoring statistics for my account?
    Detailed statistics for each monitor are kept for 2 months for our free plans and for the life of the account for our paid plans.

  13. questionHow many monitors can I have?
    Our monitoring plans come with the following monitors: Free Plan: 1 Monitor Standard Plan: 3 monitors Pro Plan: 6 Monitors In addition, you may purchase additional monitors for $2 per month each.

  14. questionI made payment but my account is still suspended?
    Sorry for the delay. Suspended accounts required that we apply the payment manually. This should be done within the next 12 hours and your account will be re-activated automatically. If it is longer then that please contact support@siteuptime.com and we can double check that we received your pa ...

  15. questionMy failure log shows "Connection Refused", what does this error mean?
    This error means that the connection to your web site or server was actively denied. This usually results when a web site or server is protected by a firewall or the server reaches its connections limit and drops or denies the connection from our system.

  16. questionMy failure log shows "No Route to Host", what does this error mean?
    This error means that the TCP packets have no route (path) between our monitoring location and your server or web site. There are many intermediate networks through which TCP packets pass before they reach the destination server. You can see these intermediate hosts/networks when you run a 'trac ...

  17. questionWe already have an internal monitoring system, why would we need your system?
    The Internet is a node/gateway based system. Your internal monitoring may tell you that a device is broken inside your network or even that the outbound gateway is having problems, but it may not inform you that inbound connections from different nodes on the Internet are able to access your web ...

  18. questionWhat are the costs for your services?
    SiteUptime provides a free plan with limited features. In addition, we offer two paid plans with additional features for a small monthly fee. You can compare all of our plans here.

  19. questionWhat is HTTP Authentication Monitoring?
    HTTP Authentication monitoring allows us to log-in to a secure area of your website and check to ensure the log-in process and resulting landing page are working correctly. You would provide us with the URL, and a user name / password combination to log-in. This feature is included with both pai ...

  20. questionWhat is Page Content Monitoring?
    Content Monitoring or Content Matching is a service we offer which will allow you to monitor a word(s) or text on a web page. If the word is not detected to be on the page during monitoring, an alert will be sent to you. You can also have an alert sent to you if the text IS found on the page. Th ...

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