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SiteUptime Frequently Asked Questions :: Premium Plan
SiteUptime Frequently Asked Questions

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There were 47 questions found in this category:
  1. questionHow can I display my uptime reports publicly?
    The link for your public reports page is listed in your control panel, under "My Reports" --> "Summary". Each monitor will have a unique public statistics page. You may also show a monitor status page which displays the current uptime status for all your monitors on a single page if you have a p ...

  2. questionHow can I downgrade to the free plan?
    Please log-in to your account and delete the monitors you no longer want to keep. There should be only one left remaining. Then contact support@siteuptime.com with your request. We will cancel any active payment subscriptions and downgrade your account. Please note https monitoring is not curre ...

  3. questionHow can I integrate my PagerDuty.com account?
    Please log-in to your PagerDuty.com account and go to Configuration -> Services. For each Service set-up in your account there should be an API key listed. The exception would be if you are using email integration for that service. In that case we recommend creating a new service by clicking Add ...

  4. questionHow can I see response times for each check?
    Unfortunately we do not keep records for individual response times when our checks are successful. Rather we just record a daily average. However, for any failed check we do record individual response times and make these available in the monitor reports.

  5. questionHow do I set-up a DNS monitor?
    In your Control Panel, from the service drop down menu choose dns (53). For the host name enter the name of your dns server. For example enter ns1.mywebhost.com where ns1.mywebhost.com is one of the actual name servers your domain is pointed to. Now you should see two additional fields, domain ...

  6. questionHow do I upgrade my account?
    Within your account control panel there will be a link labeled "Upgrade". Click on this link and you will be presented with a payment/upgrade form where you can select the upgrades or options you wish to add to your account and submit a payment.

  7. questionHow do you define a Service Monitor?
    A service monitor is defined as any device or service you set up to be monitored. For example if you want to monitor http on your web site, that counts as 1 monitor. If you have 3 service monitors available, you could monitor 3 services on 1 web site, i.e. http, smtp, pop3 OR you could monitor h ...

  8. questionHow do you determine if a server or website is "up"?
    Our system checks the server response code from your website or server. If there is no response, our system will verify the failure using an alternate monitoring location and send an alert. By default, if your server responds with a code of "200", "301", "302", or "403" your monitor is consider ...

  9. questionHow does email monitoring work?
    Our email monitoring does not send an email or receive a test email from your mail server. With both our SMTP and POP mail server monitoring basically our monitoring server connects to the specified mail server and does a "handshake" greeting. If the mail server responds then we report it as up ...

  10. questionHow far back do you keep monitoring statistics for my account?
    Detailed statistics for each monitor are kept for 2 months for our free plans and for the life of the account for our paid plans.

  11. questionHow is the average response time measured?
    The Average Response Time (per day for example) is an average of the individual response times measured during that day. So each time we check your web site (or URL) we record the time it takes for the server to respond to our request. This is the first byte response time. Then we average that ...

  12. questionHow long does the API session key last?
    Each API session key lasts 30 minutes before a new authorization key is required. You can find out more about our API here: http://www.siteuptime.com/api.php

  13. questionI got an alert that my site was down but when I checked it was up?
    The most common cause for such an anomaly would be a network type issue. When you check the failure logs you will likely see errors like "cannot connect", "unable to connect", and similar. So we were not even reaching the web server to get a response (like an HTTP error code or similar.) Also th ...

  14. questionI want to remove an outage from my reports, is this possible?
    Yes, just let us know the time and the date of the outage and we will remove it.

  15. questionMy failure log shows "Connection Refused", what does this error mean?
    This error means that the connection to your web site or server was actively denied. This usually results when a web site or server is protected by a firewall or the server reaches its connections limit and drops or denies the connection from our system.

  16. questionMy failure log shows "Connection Timed Out", what does this error mean?
    This error means that our monitoring system could not reach your web site or server within the time out period. Typically, our system will wait a specified period of time for a response from your web site or server and if no response is received, we will assume the web site or server is down or ...

  17. questionMy failure log shows "No Route to Host", what does this error mean?
    This error means that the TCP packets have no route (path) between our monitoring location and your server or web site. There are many intermediate networks through which TCP packets pass before they reach the destination server. You can see these intermediate hosts/networks when you run a 'trac ...

  18. questionMy failure log shows "Unable to Connect", what does this error mean?
    This is a generic error which indicates that our monitoring system could not reach your web site or server. The specific reason for the failure could not be determined.

  19. questionWhat does the green, red and grey icon next to my monitor mean?
    These icons represent the current status of your monitor. A green icon means your monitor was up on the last check. A red icon means your monitor was down on the last check and a grey icon means your monitor is not active.

  20. questionWhat IP's do you use for your monitoring locations?
    The following IP addresses are used by our monitoring locations. If you use a firewall, or need to allow our locations to access your server, please use these IP's. For any failed check, we verify the failure with a randomly selected alternate location. So we recommend that you whitelist all of ...

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