As a small business owner, you wear many hats. But, you can only spread yourself so thin before you start to come up short. This is why having designated personnel or service providers is key to growing your brand.
If you’re not already outsourcing your IT support, then it’s definitely time to start. Waiting until the last minute will potentially hurt your business.
For instance, you may one day experience network issues or a virus attack your systems. Managing these problems and nipping them in the bud takes a certain level of expertise. Unless you have a formal education in IT, you’ll likely need the help of outsiders.
Without their help, you risk the security of your customers and your business overall.
Before you hire small business IT support, review this guide to ensure you make the most of the services offered.
Choosing IT Support for Your Small Business
You’ll find many different IT companies out there, but which is right for your company? For one, you want a provider that’s comprehensive.
For instance, look for one that offers quality assurance, multi-level tech support tier, and intelligent call routing.
Secondly, you want an IT support partner that regularly trains its personnel on the latest technologies. Other key characteristics to look for include clear communication and innovative solutions.
Last, you want a provider that fits with the budget of your business. Most small business IT support companies offer monthly rates, which makes the service easier to afford.
When to Contact IT Support
Once you’ve hired an IT support team for your company, it’s good to know when to reach out to them. Not every little problem is worthy of a phone call (or instant message).
You and your employees can do a bit of troubleshooting on your end first. For example, try checking all the cables, Googling error messages and checking your anti-virus and anti-spyware programs.
Sometimes, a simple restart of the system (modem, computer, etc.) is all that’s needed to fix the problem. Then after you’ve done all you can on your end, you can contact your IT support.
Once you do, make sure you can explain the problem using their language. Write down any error codes you find, then note the steps taken to get to the error message and any troubleshooting you’ve tried.
Combining Services for a Comprehensive Package
Maintaining a professional website requires certain help. First, you need great IT support. Second, you need a great web developer and content manager, like you’ll find at Optimum Systems Online.
A holistic approach is key to building your brand visibility and ensuring your customers have a great user experience when using your website.
Small Business IT Support You Can Trust
At SiteUptime, you can get quality web hosting for your site. Plus, you will receive website performance monitoring and reports. Also, the plans are reasonable for small business budgets.
If you’re interested in switching web hosting providers, don’t hesitate to contact us today!