IT support

When to Call IT Support

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Do you feel like you spend more time troubleshooting computer and Internet issues than you do actually working?

Are you concerned about the amount of business that you’re losing because of a website that’s constantly down?

Are you just frustrated with constant tech problems that you know you can’t solve on your own?

If so, then it sounds like you need to get in touch with IT support services.

Before you try to take a DIY approach and wreck your whole network, read this post. In it, we’ll tell you when you should get in touch with IT.

1. If Your Site Is Down

When retailer giant Amazon’s website went down in 2017, the company lost over $66,00 a minute.

However, even if your losses won’t be quite as astounding as Amazon’s, you still need to do everything you can to ensure that you have the highest amount of website uptime possible.

If you can’t access your website, or if customers have called in to tell you they can’t get on your site, you need to contact IT support immediately.

The professionals will help you to get your site back online so that you don’t lose business, appointments, or most of all, consumer confidence.

2. If You’ve Been Hacked

Over 14 million businesses have been hacked within the past year alone.

If you suspect that a cybercriminal has gotten into your website, it’s essential that you move quickly. Not only do you need to ensure that you can recover as much of your data as possible, it’s also your responsibility to protect the sensitive data of your customers.

Professional IT support can help to get your website up and running again, can uninstall and remove malware from your computer, and can restore the last backed-up version of your website.

Of course, they can also work to put preventative measures in place to prevent you from being hacked another time. They’ll run software updates, identify threats, and ensure that your data is protected by encryption and other security measures.

3. Your WiFi Network Is Unreliable

There’s nothing more annoying than constantly having to restart your WiFi network.

While this sometimes happens as a result of a storm or even construction work nearby, if it’s becoming more of a regular occurrence, then you need to contact your IT support team.

This can happen to both your company’s desktop computers, as well as your mobile devices. You need to figure out if a faulty Internet connection is the result of your browser, your devices, or the wireless network itself.

You may also need to relocate your router or work to increase the effectiveness of the signal throughout your office.

4. You’ve Lost Work

So, you’re plugging away on a recent project with a tight deadline.

Everything seems to be doing pretty well — that is until you accidentally hit the wrong button, and everything disappears.

We know that, when this happens, it can send even the most tech-savvy employees into a full-blown panic.

The good news?

Your IT support service may be able to recover at least some of your data for you. This is especially true if you know that they make frequent backups of company and website data.

Instead of trying to fix the problem yourself — which could ultimately end up leading to the permanent loss of your data — get in touch with an IT professional as soon as you can.

5. Your Computers Are Taking Forever To Load

We know that there are few things more frustrating than feeling like you’re spending half of your mornings waiting for your computer to boot up.

Sure, in some cases, a slow loading time is the result of outdated hardware and monitors. But sometimes, it can be a sign of a larger problem. Have you noticed that your computer seems to take way too long to print your documents, open applications, or even send/receive emails?

If so, then your IT team may be able to help.

The problem could be as simple as a failure to run proper updates on your computer. However, there is also a possibility that a hacker has infected your network or computer with a virus.

Either way, get in touch with the professionals immediately to get things taken care of.

6. Downloads Are Taking A While, Too

It’s not just your computer that’s taking forever to boot up and complete actions.

When you go to download a file or run an update, you’ve noticed that it seems to take an eternity.

There is likely a problem either with your network connection or the actual computer itself. You should contact IT to properly diagnose the issue.

Keep in mind that sometimes, you might benefit from a one-on-one consultation with an IT support team. This is especially important if you’re a larger company that deals with high amounts of confidential and sensitive data.

For more information about finding a bespoke IT solution for your company, get in touch with Paranet Solutions.

Need Additional IT Support Advice?

We hope that this post has helped you to understand when it’s time to stop trying to fix the problem yourself and get on the phone with IT support instead.

Remember, if you notice that your download and loading speeds have slowed way down, if you suspect a virus, or if your website is down, you need to act as quickly as you can.

This will ensure that the issue can be properly identified and managed, and will prevent it from spiraling out of control.

Looking for additional tech and uptime advice? Have a few questions about how to create the best security strategy for your company?

We can help.

Spend some time on our website and blog to learn how you can spend less time dealing with IT and tech support disasters, and more time growing your business.