Telemedicine became a necessity during the height of the coronavirus pandemic, but this convenient method of healthcare isn’t going anywhere. In fact, 83% of patients expect to be able to use telemedicine services even after the pandemic fully ends.
As a healthcare provider, you need to be able to continue offering virtual doctor visits when possible, but how can you make sure the experience goes smoothly every time?
We’re here to help.
Continue reading to learn the most important telemedicine tips for doctors so you can provide the best possible service for your patients.
Use High-Quality Equipment
Once you decide to offer these virtual services, you’ll need to get the right telemedicine technology to make it possible. Start by getting a high-quality webcam, so that you can clearly see your patients and they can see you. This will help the visit to feel more like an in-person one and will make your patients more comfortable.
You’ll also need a good microphone and speakers, so you and your patients don’t have any issues talking to each other. Finally, you’ll need high-speed internet, so you don’t experience any connection issues or have to worry about uptime. While your office likely already has internet, you may need to upgrade your plan to prevent lagging video sessions.
Do a Test Run
Before you have your first telehealth appointment with a patient, be sure to do a test run on your end. This helps you identify any potential issues so you can fix them now instead of worrying about them during the appointment.
Technology can be finicky, so it’s also a good idea to do a quick test of the system each morning to make sure things look good before your first virtual appointment. If you do run into issues, make sure you keep the contact number for support nearby, so you know who to contact to resolve any problems
Follow the Same Procedures as You Would With an in-Office Visit
Video calls tend to feel more informal than in-person meetings, but make sure you approach your telemedicine appointments in the same way you would an in-person visit.
Ask the same types of questions and take the same notes so your patient gets the maximum value out of the appointment.
Similarly, since video calls feel more casual, you might be tempted to let yourself get distracted during the call. Resist that urge! Stay engaged with your patients just as you would in the office. If you wouldn’t glance at your phone or let your mind wander during a regular appointment, don’t do it during a virtual one.
Make sure you limit distractions and maintain eye contact so your patients know you’re listening. This can make for the best possible experience. Check this out to learn more about the benefits of telemedicine for your patients.
Telemedicine Is Good for Your Patients and Your Practice
After reading through these tips, you should feel more prepared to offer telemedicine services to your patients. Telehealth is the future of medicine, so it’s time to get on board and bring your office up to speed.
Looking for more technology tips for your practice? Check out our other articles before you go.